How can you become a responsive, agile and customer-driven business? Move beyond simply knowing what customers say and work towards a better customer journey visibility. In the age of big data, businesses face a paradox. They’re capturing unprecedented amounts of…
BIG four lender ANZ is cutting 200 local jobs, blaming tough economic conditions and low lending growth. “The changes are in response to subdued economic conditions, low lending growth and the need to simplify our business and improve productivity,” a…
Businesses are increasingly reliant on social media as an advertising channel, a way to connect with customers, and a means to gain valuable market insights. The reputational risks of social media are one aspect, with a few social media campaign…
INTERNET giant Google said Wednesday it will ban all ads from payday lenders, calling the industry “deceptive” and “harmful.” Google’s decision could have as much or even more impact on curtailing the industry than any move by politicians, as many…
The Australian stocks closed higher. Here’s the scoreboard: S&P ASX 200: 5,372.30 +29.51 +0.55% All Ordinaries: 5,434.80 +30.92 +0.57% AUD/USD: 0.7373 +0.0010 +0.14% The ASX 200 broke through 5400 points in an early resource-led rally before easing back again. The…
Undermined by the RBA decision to cut rates on Tuesday to a fresh record low, a rebound in the US dollar and significant falls in global commodity prices such as crude oil and iron ore, the Australian dollar tumbled in…
ANZ cited rising funding costs for its decision not to pass on the RBA’s rate cut in full, a justification that could soon become familiar. The big banks have been quick to follow the Reserve Bank’s lead and deliver a…
National Australia Bank, Westpac and Commonwealth Bank have cut their variable home loan rates after the Reserve Bank dropped the interest rate to a fresh record low. The RBA cut the cash rate by 25 basis points to 1.75 per…
AUSTRALIA Post is set to start charging up to $9 for customers to pick up undelivered parcels in a change to delivery services announced today. The once-government run delivery giant says the initiative, due to be introduced later this year,…
The amount of online consumers using advertisement-blocking services has reached an all time high. Two hundred million people use AdBlock on their computers, with a similarly high amount using it on their phones, according to a report by Pagefair. While advertising…